Terms of service
What we agree to do, and what happens when either of us stops.
Written to describe this service rather than assembled from a template that describes a different one.
Who this is between
These terms are between the company operating Flabido (“we”, “us”) and the organisation that creates an account (“you”). The person who creates the account confirms they are authorised to accept these terms on the organisation’s behalf.
What the service is
Flabido is HR software provided over the internet. What your subscription includes is set by the plan you choose, and is listed on the pricing page and on your own billing screen. We may add to the service; we will not remove something your current plan includes without telling you first.
Your data belongs to you
Everything you put into the service remains yours. We process it to provide the service and for no other purpose. We do not sell it, and we do not use it to train anything. You can export all of it at any time, including after a subscription has lapsed.
We access your data only to run the service, and support access to your account is time-boxed, read-only and written to your own audit trail where you can see it. Complaints raised under the POSH Act are an exception in the other direction: those are readable only by members of your own Internal Committee, and are not accessible to us at all.
Paying
Plans are charged per employee per month, counted from the people employed during that month, with the count attached to the invoice. GST is added at the rate for the place of supply. Payment is due by the date on the invoice.
If an invoice goes unpaid we leave it for a week, then mark the subscription overdue, and after four weeks the account becomes read-and-export-only. At no point is anything deleted or hidden, and you can always still read your data, export it, and pay.
Stopping
You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for rather than immediately, because you paid for that period. After it ends the account becomes read-and-export-only and stays that way — we do not delete your data because you stopped paying. Deletion happens when you ask for it.
One exception, and it applies only to a trial nobody took a plan on: everything entered during that trial is deleted thirty days after the trial ends. Choose a plan inside that window and nothing is deleted at all. An account that has ever been paid for is covered by the paragraph above instead.
We may suspend an account for non-payment as described above, or if it is being used to break the law or to harm the service or its other customers. We will tell you why, in writing, and the reason will be in your own audit trail.
What we do not promise
The service is provided as it is. In particular, and said plainly rather than buried: payroll computes statutory amounts and those computations have not been reviewed by a chartered accountant. They are not warranted as compliant, and you remain responsible for what you file. Check the outputs against your own advice before relying on them.
Where liability can be limited by law, ours is limited to the amount you paid us in the twelve months before the claim. Nothing here limits liability that cannot be limited.
Changes to these terms
We will tell you before these terms change in a way that affects you, at the billing address on your account, and you may stop using the service if you do not accept the change.
Which law
These terms are governed by the laws of India, and the courts where we are registered have jurisdiction.